by Anita Balic | May 10, 2018 | May 2018 Newsletter
How to spot and replace a mediocre manager Tony was a manager in a small company of 20 employees. If you asked any of his direct reports about him, they would all say he was a good guy and that they liked him – but if you looked more deeply it was...
by Simon Ellett | Apr 10, 2017 | October 2016 Newsletter
Thinking about how to fire a client can be unsettling – especially if you’ve always believed that the customer is always right. But not all clients are created equal. If you’re dealing with a difficult or unprofitable client, it may be time to move them on. Here’s how...
